Ever wonder what the big tech companies moving into e-discovery really think of the field, or the people in it like you and me? Thanks to a recent article in the Wall Street Journal we now know. They think we are morons! Or at least one CEO of a high tech company does. There are so many mainline technology companies now muscling into e-discovery these days that the Wall Street Journal ran a feature article on the subject. Tech Firms Pitch Tools For Sifting Legal Records, Wall Street Journal at B1 (August 22, 2008). As part of this article WSJ reporter, Justin Scheck, interviewed Michael Lynch, the CEO of a British software company, Autonomy, about their move into e-discovery. Mr. Lynch is quoted as saying e-discovery work “…is work that requires little brain-power or legal training.” (Please see Mr. Lynch’s comment below where he says he was misquoted, and that is not what he really thinks.) Mr. Lynch is the CEO of the high-tech company that paid $375 million last year to buy Zantaz. So it seems that e-discovery is the Rodney Dangerfield of the tech world – “can’t get no respect.”
Conflict Between The Two Professions
You could say this is just one man’s opinion, and the quote was probably taken out of context. Maybe, but I don’t think so. This comment demonstrates a real antipathy between Law and IT. It also illustrates a lack of understanding or appreciation as to what each side really does. For instance, Mr. Lynch is also quoted by the Journal (again, see his challenge of the quote in his comment below) as describing what he thinks discovery lawyers do, and why they need help from super-tech gurus like him:
“The old-fashioned way of doing this was having a lot of lawyers doing a lot of simple things,” he says. “You would literally have lawyers reading through things saying ‘there was chicken for lunch.’ You don’t need lawyers to know it’s a lunch menu.”
The article then goes on to describe how a host of technology companies, ones that have recently discovered the profit potential of e-discovery, are going to save the day with their advanced software. They are going to save law firm clients from being bilked by greedy menu-reading lawyers. The fair and balanced Journal gives the so-called opposing view by stating that:
But big law firms, facing the loss of lucrative client fees, are crying foul. The question how much of the discovery process can be automated and how much money the tools will really save. They also claim companies could end up spending more to fix mistakes.
Obviously, both the Journal and big-tech company executives they interviewed are clueless as to the real world of e-discovery.
This arrogance, misunderstanding, antipathy, and lack of respect is not a one-way street. For most of my career, the IT guy (and yes, it always used to be a guy) received about as much respect in a typical law firm as the copy machine repair man – not very much. Even when they were later hired as full time law firm employees, techs were (and in some firms still are) considered rather dimmed witted necessary evils, with lower status than secretaries, and nowhere near the status of a paralegal. Law and lawyers were professionals. IT techs were what? Did they even go to school? Why are we paying them so much?
The mutual lack of respect has, in my opinion, long characterized the relations between these two industries. I know this from first hand experience going back to 1978, when I first became enthralled with computers in law school. When I started practice in 1980, computers were just beginning to be used by a few progressive law firms. I was the young associate who liked computers, and so I ended up handling all of the interface with the IBM technician. There was only one computer company in those early days: IBM. The big blue tech would come to your office to fix your mini-mainframe computer, then later your PCs, whenever there was a problem, which after PCs came along in 1982, was pretty much all of the time. Eventually, I ended up doing most of the tech-work myself, and would just call IBM on the rare occasion I could not figure it out on my own. After all, as every tech knows, just checking to see if everything is plugged in, or hard-booting, will fix most of the problems a typical idiot user has; you know, users like lawyers with ‘little brain-power” who read menus for a living.
This Problem Loses Cases
So we have a real respect problem, and since none of us is Rodney Dangerfield, it is not at all funny. This antipathy leads to widespread misunderstandings and miscommunications between lawyers and computer technicians. This is just mildly annoying for most lawyers and techs, but for specialists in e-discovery it is a disaster. That is because e-discovery is a blend of the two professions. It can only work properly when lawyers and techs work together and cooperate. (I have dedicated a whole website to that proposition.) When this does not happen, the typical result is another disaster case. I will spend the rest of the blog going over a good example of this. Kevin Keithley v. The Home Store.com, Inc., 2008 U.S. Dist. LEXIS 61741, 2008 WL 3833384 (August 12, 2008). This is a case involving serious sanctions against defendants based in no small part upon techs obvious lack of respect of the law and lawyers.
Kevin Keithley v. The Home Store.com, Inc.
Kevin Keithley is a patent infringement case in San Francisco involving computer software and Internet websites. Defendants write code for and develop such well known websites as Realtor.com, Homebuilder.com, Homestore.com, and Move.com. Most of the key ESI custodians on the defendants’ side were software engineers and programmers of various types. Their disrespect of the law, lawyers, and the discovery process was obvious, so much so that the senior federal Magistrate Judge looking into their conduct, Elizabeth D. Laporte, said it was “among the most egregious this Court has seen.” Judge Laporte begins her opinion with this observation:
While the Court does not impose sanctions of any type lightly, and would prefer to see the resources of the Court directed to addressing the substantive issues of the case on the merits, rather than the collateral issue of sanctions for discovery abuse, this is the unusual case in which Defendants’ conduct warrants stiff monetary, as well as evidentiary, sanctions. . See United Medical Supply Co. v. United States, 77 Fed. Cl. 257, 258-59 (Fed. Cl. 2007) (“Aside perhaps from perjury, no act serves to threaten the integrity of the judicial process more than the spoliation of evidence. Our adversarial process is designed to tolerate human failings – erring judges can be reversed, uncooperative counsel can be shepherded, and recalcitrant witnesses compelled to testify. But, when critical documents go missing, judges and litigants alike descend into a world of ad hocery and half measures-and our civil justice system suffers.”)
Judge Laporte then imposed sanctions of $320,000, plus a devastating adverse inference instruction. She considered entering judgment against the defendants outright as the plaintiffs requested, but recognized that the case involved miscommunications, disrespect, and negligence, not outright fraud. These are harsh sanctions nevertheless, and in my view, Judge Laporte correctly implemented the First Circuit quote she likes and avoided the “cardboard sword” to fight this ad hocery:
As aptly stated by the First Circuit, “the judge should take pains neither to use an elephant gun to slay a mouse nor to wield a cardboard sword if a dragon looms.” Anderson v. Beatrice Foods Co., 900 F.2d 388, 395 (1st Cir.), cert. denied, 498 U.S. 891 (1990).
When Did The Duty To Preserve Begin?
The first interesting legal issue in this case is when the duty to preserve was triggered. The lawsuit was filed on October 1, 2003, so it definitely started at least by then. But plaintiffs argued it actually started on July 14, 1998, when plaintiffs wrote defendants requesting they license their patent. Judge Laporte did not buy that because the letter did not threaten litigation or even mention infringement. But she did find the duty was triggered on August 3, 2001, over two years before the suit was filed. She found it was triggered by a letter from plaintiffs to defendants stating that “we assume that Homestore.com wishes to litigate this matter. Unless we hear otherwise by close of business Tuesday, August 7, 2001, we will advance this matter accordingly.”
As Judge Laporte notes, this is all just an academic issue “because Defendants did not satisfy their duty to preserve even after this lawsuit was filed and recklessly allowed the destruction of some relevant source code as late as 2004.” For that reason we probably should not tax our “little brains” about it, but still, its slightly more interesting than whether “there was chicken for lunch.”
Judge Laporte explains the triggering law by first citing to A. Farber & Partners, Inc. v. Garber, 234 F.R.D. 186, 193 (C.D. Cal.2006) which held that “There is no doubt that a litigant has a duty to preserve evidence it knows or should know is relevant to imminent litigation.” She then clarifies the “imminence” requirement by referring to a quote from the holding of In re Napster Inc. Copyright Litigation, 462 F. Supp. 2d 1060, 1070 (N.D. Cal. 2006):
The court in A. Farber thus held imminence to be sufficient, rather than necessary, to trigger the duty to preserve documents. Furthermore, the court in A. Farber did not reach the issue of when, exactly, the duty attached. The duty to preserve documents attaches “when a party should have known that the evidence may be relevant to future litigation.” Zubulake v. UBS Warburg LLC, 220 F.R.D. 212, 216(S.D.N.Y.2003). See also National Ass’n of Radiation Survivors, 115 F.R.D. at 556-57. The future litigation must be “probable,” which has been held to mean “more than a possibility.” Hynix Semiconductor Inc. v. Rambus, Inc., 2006 WL 565893 at *21 (N.D. Cal.2006) (Whyte, J.).
Law Is Not A Science
So it looks like Judge Laporte considers “imminent” to mean “probable” which means something more than possible. A very vague standard indeed, exactly the kind of thing that drives computer engineers crazy. I predict the preservation trigger date issue will always be decided on a case-by-case basis and no bright lines will ever appear. That is why the practice of law is an art, not a science, and the human element can never be replaced by technology.
Unlike computer code, the rules of law are malleable and there are always exceptions. This in turn is one of the key reasons the two cultures of Law and IT have such a hard time understanding one another. It is also the reason a few inexperienced engineer types are delusionary and arrogant enough to think that e-discovery can be “fixed” with the right software algorithms. It cannot because law is not a science, it is far too complex and chaotic for that. Or if it is a science, it is more like Quantum Physics, where electrons are unpredictable and can be in two places at once, not the orderly world of Newtonian Science that most engineers live in.
Yes, there are many computer programs that can be used as effective tools in the pursuit of justice. We lawyers need to wake up to that fact. But so too do the technologists who think the right software alone will fix everything. The human element is key in Law which is one reason that training is so important.
Where Are The Reports?
Getting back to the case, the defendants’ Chief Information Officer and Chief Technology Officer (very impressive titles!) testified that he was “instructed not to destroy any materials that might be relevant” to potential litigation. Unfortunately, none of the attorneys involved put those instructions in writing, or at least if they did, they could not find the hold notices five years later when plaintiffs moved for sanctions. (Yes, Law is slow, which is another thing IT cannot understand.)
The failure to put hold notices in writing is a rookie mistake, especially when notifying engineers. Always put the litigation hold notices in writing, usually email, confirm the receipt, send reminders, and keep a good record of everything. Then followup, and ideally, collect what you need yourself, instead of just relying on self-collection. Also, a company should have written litigation hold policies that specify how documents are to be preserved for litigation. It is dangerous to implement this in complex litigation on an ad hoc basis. The lawyers here did not do that and so the door was left open for the IT personnel and other key custodians to completely ignore the requests from Legal. Here is Judge Laporte’s reaction:
The lack of a written document retention and litigation hold policy and procedures for its implementation, including timely reminders or even a single e-mail notice to relevant employees, exemplifies Defendants’ lackadaisical attitude with respect to discovery of these important documents. See, e.g., In re NTL Securities Litigation, 244 F.R.D. 179, 198-99 (S.D. N.Y. 2007) (finding that the failure to have an adequate litigation hold in place and the failure to issue reminders to employees regarding the duty to preserve evidence was at least grossly negligent). The harm caused by the lack of a preservation policy was compounded by an egregious failure to diligently search for responsive documents in alternate locations until well after the eleventh hour, in the wake of the initial hearing on the motion for sanctions for spoliation.
The plaintiffs motion to compel was based on many mistakes and failures to produce various categories of ESI requested. Judge Laporte’s lengthy opinion considers many of them. One that sheds light on our disrespect and miscommunication theme here concerns plaintiffs requests for production of “reports showing how the websites were used and the content of Defendants’ databases.” Defendants attorneys first took the position “that it would be impossible to retain all reports because of space limitations.” For that reason, Defendants said they could only produce report templates. Obviously defense counsel here was just repeating what IT told them.
The lawyers were told wrong. IT gave them this song and dance, I suppose, thinking that they could get away with it, that they could use a bit of double-talk about space limitations to avoid the time and trouble of actually searching for the reports. After all, lawyers are all computer illiterate. We can tell them anything and they will never know the difference. As a result of this all-too-common tactic by IT, the lawyers were made to look like liars when the plaintiffs’ attorneys did not take “no” for an answer. They kept pressing the issue, taking depositions, hiring IT experts of their own, filing motions to compel, all culminating in an evidentiary hearing on a motion for sanctions.
The next position the lawyers took on the requested reports, again obviously at the urging of IT techs behind the scenes, was that the program “does not generate many types of reports.” Then at the evidentiary hearing, where the engineers were obviously present and advising the lawyers on what to say, the poor defense counsel was questioned by an obviously frustrated Judge Laporte. Defense counsel does his best to respond to the judge, but is obviously in deep waters, way over his head. It does not turn out well. Here is Judge Laporte’s description of what happened:
Then, at the March 18, 2008 hearing on the motions for sanctions, in response to the Court’s questioning, Defendants’ counsel told the Court that Defendants do not store reports, but only permit users to make ephemeral queries and do not store the responses. In other words, Defendants did not keep any reports in the normal course of business, so nothing could have been lost or destroyed that should have been kept. Counsel concluded that:
Nothing’s been destroyed. Move doesn’t capture those reports that you are seeing; some other user does it. Just like you would, when you do a search on Google or Lexis. . . . We don’t get a copy of when a — when a Realtor runs a query such as those, a copy goes into some files at Move. It’s not been destroyed.
Mar. 18, 2008 Tr. at 26:10-20 (emphasis added). This representation to the Court was false.
Ethics 101 – Thou Shalt Not Lie
Ouch, that hurts. That is not the kind of thing you ever want to read as a lawyer about yourself, that you made a false representation to the judge. This is not just a minor bad form error. It is a significant ethical violation:
Model Rules of Professional Conduct, Advocate – Rule 3.3 – Candor Toward The Tribunal
(a) A lawyer shall not knowingly:
(1) make a false statement of fact or law to a tribunal or fail to correct a false statement of material fact or law previously made to the tribunal by the lawyer; . . .
(3) offer evidence that the lawyer knows to be false. . . .
If misrepresentations to the Court do not lead to outright BAR discipline, it will certainly ruin your reputation with the Bench. Once that is lost, if you are a litigator, you might as well pack your bags and go home. In trial work, reputation and credibility are everything.
Looks like the defense lawyer here was hung up and set out to dry by his IT clients. The judge found his whole story to be false, a tale obviously fabricated by the IT witnesses who were “helping the lawyers” behind the scenes. Judge Laporte may have suspected as much during the hearing, but she found out for sure a few weeks later.
At the end of the hearing Judge Laporte told defendants that sanctions would be imposed against them, possibly including a final judgment. Then, just two weeks after this hearing and representation as to no-reports, the defendants in fact produced over 480,000 reports! No wonder Judge Laporte took the rare step of publicly chastising defense counsel in a written opinion.
Where Is The Source Code?
In a software patent case like this, the most important evidence is usually the source code. Naturally, this is exactly what the engineers here did not bother to properly preserve and produce. Again, the lawyers took the fall for it. Judge Laporte said they should have done a better job of notifying and reminding the software coders of their duty to keep old versions of the code. I disagree. In my view, sending more notices would have been about as effective as a cardboard sword against a dragon. Still, here is the way Judge Laporte saw it:
Defendants had a duty to notify and periodically remind technical personnel of Defendants’ preservation obligation and ensure that they took adequate steps to safeguard the data. At a minimum, Defendants were reckless in their conduct regarding the Development Computer. Had Defendants imposed a proper litigation hold in this case, the evidence on the Development Computer, in particular, the log of changes to the websites’ source code, would have been preserved. Instead, evidence of prior versions of source code was destroyed.
The facts of source code spoliation came out at the sanctions hearing, the one which ended so poorly for defendants as previously noted. Then, after losing the hearing, when the whole case is on the line, another IT miracle happens. Old versions of the source code suddenly begin manifesting. Defendants started producing source code like crazy, thinking, I suppose, that this way they could avoid sanctions, or at least prevent an outright loss of the case. Here is how it all appeared to Judge Laporte:
It appears that only after the Court held a hearing on the motion for sanctions and indicated that sanctions may be appropriate, and fifteen months after the Court’s express order to produce all versions of source code, did Defendants make any real effort to fulfill their discovery obligations to search for and gather source code.
Here is the story the defendants came up with to explain the sudden, unexpected production of millions of lines of source code. A few days after the hearing one of the senior engineers:
[H]ad a resurgence of memory “some weeks ago” when he recalled that his work computer’s hard drive, which likely contained copies of pre-pour-over source code, had crashed at some unspecified time and that he had stored the crashed hard drive at his home. See Declaration of Philip Dawley in Support of Defs.’ Supp. Memo. re: Spoliation Remedy at ¶ 18-20. Engineers were able to reconstruct source code files from that hard drive.
Still more source code was found by simply asking one of the engineers in charge of the code project. What a brilliant idea! Funny they had never thought of that before. When the lawyers finally did talk to the engineer in charge of a key code-migration project, and she understood the company might be shut down for a patent violation, she remembered that she had made an archive copy on her own. She kept it on a DVD in a drawer in her cubicle at work. That is exactly the kind of thing techs do all the time (so do I), which is why these reclusive coders must be located and personally questioned when their ESI is first requested, not years later when a judge is ready to dismiss your case.
The court reacted to this by saying it was “frankly shocked” that the engineer had not been questioned earlier and the code produced long ago. There were even more productions and source code findings after that, but the story grows redundant at this point, and I yearn for a good lunch menu to read.
The “Better Late Than Never” Defense
Defendants responded somewhat apologetically, but basically said “no harm, no foul,” we have now produced the code, so there is no need for sanctions. The “better late than never” defense did keep the case from the ultimate sanction of a default judgment, but they did not escape the adverse inference and the monetary sanctions. Here is Judge Laporte’s response:
The fact that Defendants have flagrantly disregarded their discovery obligations with respect to reports and source code calls out for sanctions. … Defendants engaged in reckless and egregious discovery misconduct as described above. …
The facts — specifically that Defendants have no written document retention policy nor was there a specific litigation hold put in place, that at least some evidence was destroyed when the Development Computer failed, that Defendants made material misrepresentations to the Court and Plaintiffs regarding the existence of reports, and that Defendants have produced an avalanche of responsive documents and electronically stored information only after the Court informed the parties that sanctions were appropriate — show a level of reckless disregard for their discovery obligation and for candor and accuracy before the Court sufficient to warrant severe monetary and evidentiary sanctions.
Defendants’ reckless conduct not only warrants sanctions under Rule 37, which does not have a bad faith requirement, but also warrants sanctions under the Court’s inherent power. Specifically, Defendants’ pattern of deceptive conduct and malfeasance in connection with discovery and production of documents under this Court’s order and reckless and frivolous misrepresentations to the Court amounts to bad faith for purposes of sanctions under the Court’s inherent power. Defendants’ conduct was not inadvertent or beyond their control or merely negligent; to the contrary, Defendants did not even come close to making reasonable efforts to carry out their preservation and other discovery obligations and to determine that their representations to the Court and to opposing counsel were accurate. As a whole, Defendants’ discovery misconduct in this case was both reckless and frivolous. See, e.g., Fink, 239 F.3d at 994. …
However, because there is no evidence that Defendants engaged in deliberate spoliation, and dismissal is the most extreme sanction and would go beyond what is necessary to cure the prejudice to Plaintiffs, the Court does not recommend terminating sanctions.
A Call For Mutual Respect
In my opinion, all of the problems in this case derived from Law/IT miscommunications and disrespect, not from malicious intent. In fact, I suspect, and many I know agree with this, that such “Who’s on First” miscommunications are at the root of most e-discovery sanction cases. (There are some notable exceptions – can you spell Qualcomm?) I have written about this before, and often speak of the problem. The lack of respect can certainly cause a lot of trouble in e-discovery. Even Rodney Dangerfield would have had a hard time making these sanctions funny.
Information Technology and the Law are both honorable occupations. We must learn to work together to meet the challenges of e-discovery. This is a plea for mutual respect and cooperation. A little humor about the whole thing would not hurt either.
Chicken sandwiches anyone?
Nothing new. Autonomy tries to sell their search engine for e-discovery purposes in spite of a clearly expressed court opinion that “you will be badly screwed for under-preservation”
[…] comment (”[e-discovery] is work that requires little brainpower or legal training”) got under Ralph Losey’s collar too: “This comment demonstrates a real antipathy between Law and […]
It is a great irony that you to interpret my quote in the wall street journal article in exactly the opposite way in which it was intended. The original quote given was “You would literally have lawyers reading through things saying ‘ there was chicken for lunch.’ You don’t need lawyers to know it’s a lunch menu, by using the technology it frees up the highly trained e-discovery experts to turn their attention to the matters that need them” . Whilst it is a shame the original quote was edited down, its also a leap to assign that the e-discovery technology world feels the e-discovery experts are ‘morons’ . It is a shame the article came out as some sort of confrontation rather than the collaboration interview I gave (Although I cannot comment on what others may have briefed on).
So your comment “Lynch says e-discovery work …is work that requires little brain-power or legal training” bears no relation to what I said and although less clear the article itself.
Having read your blog I suspect we are actually in agreement, but I guess this episode it shows the importance of facts rather than assertion of views of actions to a person and also the ability to go back and check them…e-discovery in action?
I am sorry to hear that the Wall Street Journal misquoted you. I am also relieved to hear that your words were twisted by them to make it look like you and others think that way. I am glad that you took the time to set the record straight, and in fact, Out of fairness, I will revise the blog post immediately to point out your comment.
Still, with the quote the Journal provided, and the whole story they set up after your quote, you can appreciate how it looks. Your beef should be with the Journal, not me. My interpretation of the article itself stands. It was clearly an “us versus them” approach revealing condensending attitudes on both sides.
By the way, my article does not say the “e-discovery” technology world thinks e-discovery “experts” are “morons.” It says the “big tech companies” think “people” in the field, like me and my readers, are “morons.” The e-discovery companies think very highly of themselves and other workers in this area. The lack of respect I typically see comes from techs outside of e-discovery against other techs inside e-discovery, and against the legal workers in the field. Most do not appreciate the complexity and difficulty of the e-discovery technical tasks or legal issues.
Thanks for taking the time to comment. Perhaps we can have lunch together sometime? My treat, as long as its chicken!
Two thoughts. First I take issue that in 1980, it was an IBM world, having cut my teeth on DEC equipment, as well as early Apple PC’s. Who can forget the VT100? But such is picking nits. My real comment is the lack of broader IT respect for legal IT. Growing up near the Valley and making the conversion from Tech to Law in the mid 80’s exposed me to the widely held attitude that legal IT was somehow second rate. Many of my tech friends held the opinion that legal IT folks worked in legal because they couldn’t get hired anywhere else. Put another way, why would you work for a bunch of lawyers when high tech companies were making millionaires out of twentysomethings. This attitude prevailed right up to the bursting bubble. Having spoken with Mike Lynch, albeit too briefly, on the subject, I think he gets it. And I know there are lawyers at Autonomy Zantaz who get it. I think the biggest problem is that there are too many lawyers AND IT folks who still don’t get it… The misinterpretation of the legal issues by lawyers as well as IT lead to many of the technical difficulties. Because after all, this is all just a collateral matter.
[…] – bookmarked by 6 members originally found by Jennygyuon on 2008-09-22 Tech v. Law – a Plea for Mutual Respect http://ralphlosey.wordpress.com/2008/08/24/tech-v-law-a-plea-for-mutual-respect/ – bookmarked by 1 […]
[…] like the Keithley case; in fact, I a wrote an article about it this year as soon as it came out: Tech v. Law – a Plea for Mutual Respect. That is the blog where I pissed off Michael Lynch, the CEO of Autonomy, by quoting what the […]