The article by Ralph Losey discusses the evolving role of Artificial Intelligence (AI) in dispute resolution, particularly through the use of large language models like GPT-4 as mediators. The study “Robots in the Middle” evaluates AI’s ability to select mediation interventions and draft intervention messages, revealing that AI can match or exceed human performance in clarity and neutrality. With 92% of civil cases settled out of court, incorporating AI could alleviate the burden on human mediators in low-stakes disputes. However, it emphasizes that AI should assist rather than replace human mediators, as emotional intelligence remains vital in complex cases.
